Privacy Policy

This Privacy Policy explains how MendPhysio (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

• Identity and contact details (e.g., name, email, phone number, postal address).
• Clinical, appointment, referral and outcome information relevant to your care.
• Payment details (processed by trusted third parties; we do not store full card data).
• Website usage data (e.g., IP address, device and browser info, pages viewed, cookies).

How we collect information

We collect information directly from you (online forms, emails, telephone, in-clinic visits) and from third parties involved in your care or claims (e.g., referrers, insurers) where appropriate and lawful.

How we use information

• To deliver physiotherapy and related services and manage your appointments.
• To communicate with you regarding your care, bookings, reminders, and follow-ups.
• To process payments and manage documentation for insurance or claims when applicable.
• To improve our services, operations, and website experience.
• To meet clinical record-keeping and other legal obligations.

Legal basis

We process personal information with your consent, to perform a contract for services, and/or to comply with legal obligations applicable to healthcare providers in Australia.

Cookies and analytics

Our website may use cookies and similar technologies to enable functionality and measure performance. You can control cookies via your browser settings. Disabling cookies may affect some features.

Third‑party providers

We may use third-party providers to facilitate bookings, communications, payments, or analytics. These providers process data subject to their own privacy policies. For example, online bookings may be handled by Nookal. We recommend reviewing any third‑party privacy notices where relevant.

Disclosure

We may disclose information to referrers, other treating practitioners, insurers, or regulatory bodies with your consent or as required by law. We do not sell your personal information.

Data retention

We retain clinical and administrative records for the periods required by applicable healthcare and taxation laws. We keep personal information no longer than necessary for the purposes described here.

Security

We implement technical and organisational measures to help protect your information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure.

Your rights

You may request access to, or correction of, your personal information. To make a request, contact us using the details below. We may require verification of identity and, in limited circumstances, charge a reasonable fee as permitted by law.

International transfers

Where our service providers store or process data overseas, we take reasonable steps to ensure appropriate safeguards are in place consistent with this Policy and applicable law.

Contact us

If you have questions about this Policy or how we handle your data, contact us at admin@mendphysio.com.au or call (02) 9150 9204. You can also reach us via our contact page.

Updates to this policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the effective date above.